Privacy Policy — Onlanekart

Onlanekart (“App”, “we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have. By using our mobile application, you agree to this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our eCommerce services.

1.1 Information You Provide Directly

• Name
• Phone number
• Email address
• Delivery address
• Order information
• Messages sent through support

1.2 Automatically Collected Information

(a) Location Information

Permissions Used:

• ACCESS_FINE_LOCATION
• ACCESS_COARSE_LOCATION

We collect:

• Precise GPS location (only when you tap “Use My Location” in the address screen)
• Approximate location

Purpose: To automatically fill your delivery address and store delivery coordinates for accurate order delivery. You may choose not to allow location access and manually enter your delivery address.

(b) Internet & Network Information

Permission Used: INTERNET

We collect:

• IP address (temporary, via server logs)
• Network availability (online/offline status)

Purpose: App functionality, secure communication, and performance improvement.

(c) Device Information

Collected via standard Android APIs:

• Device model
• Operating system
• App version

Purpose: Debugging, fraud prevention, and app optimization.

(d) Notification Token (FCM)

If notifications are enabled we collect the Firebase push token.

Purpose: Send order updates and delivery alerts. We do not share or sell notification tokens.

(e) Photos & Camera Access

Permission Used: CAMERA

We collect:

• Photos captured by you using the app camera
• Images selected or uploaded for order requests

Purpose: To allow users to upload product photos for placing "Easy Orders".

Important:

• Camera access is used only when you choose to take or upload a photo.
• We do not access your camera in the background.
• We do not scan or access your gallery without your action.

(f) Microphone / Voice Input

Permission Used: RECORD_AUDIO

How it works:

• Voice input is used only to convert speech into text for typing your order items.
• This feature helps users quickly create item lists using voice instead of typing.

Important:

• We do not store any audio recordings.
• We do not send audio data to our servers.
• Audio is processed only temporarily for speech-to-text conversion.
• Microphone access is used only when you actively use the voice input feature.
• We do not record audio in the background.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Display products and offers
• Detect delivery location
• Improve app performance
• Send order-related notifications
• Ensure account security and prevent abuse
• Enable photo-based and voice-based order placement features

We never sell personal data.

We may retain and use transaction and order information as required to meet legal, tax, accounting, audit, and fraud prevention obligations, even after account deletion.

3. Sharing of Information

We only share information with:

3.1 Service Providers

• Delivery agents (name, address, phone for delivery)
• Payment service providers (if enabled)
• Firebase (notifications)
• Hosting provider (back-end server)

3.2 Legal Compliance

We may share data if required by law, by government request, or to prevent fraud or abuse.

4. Permissions Used by the Android App

Your app uses only the following permissions:

You may choose not to allow location access and manually enter your delivery address.

5. Data Security

We protect your data by:

• HTTPS encryption
• Secure server communication
• Limited data access
• Standard Android security practices

Despite safeguards, no system is 100% secure.

6. Data Retention

We keep your data:

• As long as your account is active
• As long as required for order history
• As needed for legal or business obligations

You may request account deletion at any time from within the App. Account deletion requires identity verification and explicit user confirmation.

Once your account is deleted:

• Your user account and login access are permanently removed
• You are logged out from the App and can no longer access the deleted account

Order records, transaction data, invoices, and related information may be retained to comply with legal, tax, accounting, fraud prevention, and regulatory obligations. Such records are no longer associated with an active user account.

7. Your Rights

You may:

• Access your data
• Update or correct information
• Request and complete account deletion directly from within the App
• Withdraw location or notification permissions

Account Deletion

You can delete your account directly from the App by navigating to: My Account → Account Settings → Delete Account.

To protect your account, deletion requires verification via a one-time password (OTP) and explicit confirmation acknowledging permanent deletion. Account deletion is irreversible once completed.

To exercise your rights, contact us at: support@onlanekart.com

8. Children’s Privacy

Our App is not intended for children under 13 years. We do not knowingly collect data from children. If you believe a child has provided personal data, contact us and we will take steps to remove it.

9. Third-Party Links

The App may open external links (for example payment pages or partner websites). We are not responsible for third-party content or their privacy practices. Please review their privacy policies when prompted.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page and within the App. Continued use of the App after changes indicates acceptance of the updated policy.

11. Contact Us

Onlanekart
Email: support@onlanekart.com
Phone: +91-7888824573
Website: onlanekart.com
Location: India